You can also call us on +44 (0)20 7170 7000, or select 'Live Chat' to chat with one of our advisors.

We will use any personal information you provide in this form to deal with the request or application you make. However, we may also use it to contact you in the future. For more details please refer to our Privacy Notice.

Website Terms & Conditions of Use

1. Introduction

The Carbon Trust is an independent, private, limited by guarantee company registered at 4th Floor, Dorset House, 27-45 Stamford Street, London SE1 9NT, UK, with registered number 04190230 (VAT no. 868049388). The Carbon Trust group[1] makes this Site available to enhance public and customer access to information about its business, activities, products and services.

Please read these website terms of use carefully. Your access to, and use of, the websites of the Carbon Trust and the Carbon Trust group of 4th Floor, Dorset House, 27-45 Stamford Street, London SE1 9NT with all URLs being:

or derivations thereof (together the "Site") is subject to the terms, conditions and notices set out herein and in our Privacy Notice, Cookie Policy, any disclaimers applicable to specific content ("Terms of Use"), and all applicable laws and regulations. By accessing and using the Site, you accept and agree to be bound by, without limitation or qualification, these Terms of Use and acknowledge that any other agreements between you and the Carbon Trust are superseded with respect to this subject matter.

If you do not agree and accept, without limitation or qualification, these Terms of Use, then you do not have permission to access the contents of the Site and therefore should cease using the Site immediately.

By continuing to use the Site you are deemed to accept and to be bound by the Terms of Use (as amended from time to time). We may change the Terms of Use at any time at our sole discretion. Your continued use of the Site after any such changes are made will constitute your agreement to those varied terms. For the purposes of these Terms of Use references to "we", "our" and "us" refers to the Carbon Trust, and any reference to "you" or "your" refers to you, the user.

2. Ownership of Content

The Site and all its contents including, but not limited to, the text, Site (as well as the organisation and layout of the Site), design, logos, graphics, icons and images (the "Content") are owned and copyrighted by the Carbon Trust or others (including our licensors) with all rights reserved unless otherwise stated. All trade marks, copyright, database rights, design rights, patents and other intellectual property rights (together "the Rights") in the Content and the Rights in any software or underlying software code that is made available for download from the Site ("Software") are owned by us or our licensors or are otherwise used by us as permitted by applicable law.

Any Content that is a trademark, logo or service mark is also a registered or unregistered trademark of the Carbon Trust and/or third parties. Nothing contained in these Terms of Use shall be construed as conferring in any way (express or implied) any licence or right to use any Rights of the Carbon Trust or any other third party. Where the Content is owned or copyrighted by a third party, certain additional restrictions may apply. Where these apply, they will be indicated on the relevant part of this Site.

Your use of any Content, except as provided in the Terms of Use, without the written permission of the Carbon Trust is strictly prohibited. You are also advised that the Carbon Trust will enforce its intellectual property rights to the fullest extent permitted by the law, including the seeking of criminal prosecution.

3. Your use of the Site

The Carbon Trust hereby grants you permission to use the Site as follows:

  • except where purchasing any publications (in which case our conditions of sale will apply) you may download the Content, but only for informational, non-commercial, non-profitable and personal use and provided that you do not remove, adapt, alter or obscure any of the information, Content or notices (such as copyright and other proprietary notices) contained in the Content. You may not (without the prior written permission of the Carbon Trust or in accordance with the Copyright, Designs and Patents Act 1988, as amended) copy, reproduce, republish, download, post, broadcast, store in any medium (including in any other website), transmit, re-transmit, make available to the public, or otherwise use the Content (including, but not limited to, "caching" any material on the Site for access by third parties or "mirroring" any material on the Site) in any way except for your own personal, non-commercial use. Any other use of the Content or the Site requires the prior written permission of the Carbon Trust;
  • content within the "News & Insights", "Events" and/ "Press" sections of the Site may be reproduced solely for editorial purposes in daily newspapers, general circulation news magazines, trade publications and broadcast media;
  • you may not distribute, modify, copy (except as set out herein), transmit, display, reuse, reproduce, publish, licence, create derivative works from, transfer, sell or otherwise use Content without the Carbon Trust's prior written permission;
  • you may not create a database in electronic or structured manual form by systematically downloading and storing any Content on the Site;
  • as a condition of your access to and use of this Site, you warrant to the Carbon Trust that you will not use this Site for any purpose that is prohibited by these Terms of Use or could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law and that you will not use the Site to post or transmit any infringing, threatening, false, misleading, abusive, harassing, discriminatory, liable to incite racial hatred, libellous, defamatory, vulgar, obscene, indecent, scandalous, offensive, inflammatory, blasphemous, pornographic, or profane material or material in breach of confidence or privacy. We may, in our absolute discretion, remove any material if in our view it falls or might fall within the foregoing categories or is otherwise inappropriate. The Carbon Trust will fully cooperate with any law enforcement authorities or any court order requesting or directing it to disclose the identity of anyone posting or transmitting any such information or materials, and reserves the right in its discretion to otherwise disclose this information. You also warrant that you will tell the Carbon Trust as soon as you become aware of any unlawful or prohibited use of this Site by any third parties;
  • you are responsible for complying with local laws and regulations of the jurisdiction from which you access this Site. This Site should not be accessed in any jurisdiction where for any reason the publication or availability of this Site is prohibited. The Carbon Trust does not warrant or represent that this Site complies with laws in all jurisdictions. If you are in doubt, you should seek legal advice and if necessary, terminate your use of this Site immediately;
  • you are prohibited from using the Site to advertise or perform any commercial solicitation;
  • you are prohibited from posting or transmitting to or from this Site, any material for which you have not obtained all necessary licences or approvals or which is technically harmful (including; without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
  • you may not misuse the Site (including, without limitation, by (i) hacking; (ii) defacing, altering or interfering with the front end 'look and feel' of this Site; (iii) obtaining or attempting to obtain unauthorised access (via whatever means) to any of our networks; (iv) by taking any action that imposes an unreasonable or disproportionately large load on this Site or related infrastructure; or by (v) using any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Site (including but not limited to uploading or making available files containing corrupt data or viruses via whatever means));
  • responsibility for your keeping secure any passwords issued rests with you;
  • you are solely responsible for any information you post to any forums or discussions hosted on the Site and you warrant that any such information is non-confidential and non-proprietary;
  • you agree that any information posted on forums or discussions hosted on the Site will not be false, unlawful, misleading, libelous, defamatory, obscene or indecent, nor any information that may infringe the rights of any third party; and
  • you retain ownership of your content but you hereby grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

4. Privacy

Any personal data (for example, your name, address, telephone number or email address) that you transmit to the Site by electronic mail or otherwise will be used by the Carbon Trust in accordance with the Privacy Policy (below). You agree that any other communication or material you transmit to the Site, such as questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary and that the Carbon Trust can use or disclose them as it wishes. You hereby confirm and agree that you consent to this.

If on registration to any of our services or products on the Site (or on amendment of your registration details) you provide us with an email address or contact details that may result in any emails we send you or contact we make with you being via a computer network or other facility provided or operated by or on behalf of your employer, educational establishment or other third party, then by so doing you are warranting that you are entitled to receive emails to that address and such other contacts. You also agree that we may stop sending any emails to such address without notifying you, even if you have subscribed to receive them or any other service, if we receive a request from your employer, educational establishment or other third party to stop sending emails to that address.

You consent to any personal data submitted by you to the Carbon Trust being used by the Carbon Trust, and third parties and agents working on behalf of the Carbon Trust, for the purposes for which it was submitted and/or for such purposes as are explained in the Privacy Policy, and for the Carbon Trust and such third parties and agents to manage and administer the Carbon Trust's business activities and services.

If you purchase any publications (or other items) from the Site you may complete your transaction using a debit card, credit card or by PayPal. We do not store credit card details nor do we share customer details with third parties.

5. Access restriction

The Carbon Trust reserves the right in its sole discretion to suspend or permanently block your access to this Site or any portion of it without prior notice.

6. Disclaimers

The Content on this Site may include inaccuracies or typographical errors. If errors are brought to our attention, we will try to correct them. Please use the feedback form to notify us of any errors. The Carbon Trust reserves the right to make changes periodically to this Site at any time and without notice. However, the Carbon Trust makes no commitment to regularly update the information contained on this Site. While the Carbon Trust has made reasonable efforts to ensure that the information contained within the Site is accurate, you should be aware that the information it contains may be incomplete, incorrect, or may have become out of date. In addition, while it is our goal to minimise disruption caused by technical errors, the Carbon Trust does not guarantee that this Site (or your access to it) will operate uninterrupted or error-free, that defects will be periodically corrected or that it is compatible with your computer, hardware or software.

The information, advice and opinions expressed in this Site are of a general nature only and are not intended to address the specific circumstances of any particular individual or entity. It should not be relied upon for personal, legal, financial or other reasons or decisions. If you need specific advice, you should consult the Carbon Trust or another suitably qualified professional for advice tailored to your situation.

Please note that it cannot be guaranteed that a document available on-line exactly reproduces an officially adopted text or publication. Only original hard copy materials obtained from the Carbon Trust should be deemed authentic.

THE CARBON TRUST HAS USED REASONABLE CARE AND SKILL IN RELATION TO THE CONTENT IN THIS SITE. HOWEVER, ALL CONTENT (INCLUDING THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATING TO EACH AND ANY OF THE CARBON TRUST, ITS PRODUCTS AND SERVICES (OR TO THIRD PARTY PRODUCTS AND SERVICES)) AND ALL PUBLICATIONS ARE SUBJECT TO CHANGE AND ARE PROVIDED TO YOU ON AN "AS IS" AND ON AN "AS AVAILABLE" BASIS. THE CARBON TRUST DOES NOT AND SHALL NOT BE DEEMED TO MAKE ANY GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (WHETHER EXPRESS OR IN ANY WAY IMPLIED) TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING, BUT NOT LIMITED TO, IN RELATION TO THE ACCURACY, COMPLETENESS, COMPREHENSIVENESS, METHOD OR QUALITY OF COMPILATION, PREPARATION OR PRODUCTION, SUITABILITY, MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR LAW, COMPATIBILITY, SECURITY OF THE CONTENT AND/OR THE SITE NOR THAT EITHER THE CONTENT OR THE SITE IS UP TO DATE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Without limiting the foregoing, the Carbon Trust neither warrants nor represents that your use of any Content will not infringe the rights of any third parties.

The Carbon Trust shall not have any liability or responsibility whatsoever and howsoever arising for any information provided OR not provided on this Site nor for the failure of or defects in any of our services offered on this Site, including but not limited to provision of information about our campaigns (such as our strategic campaign to manage the business impact of climate change; our operational campaign to cut carbon emissions and costs; and our campaign to make a personal difference).  Information provided by third parties for use on the site (including through forums or discussions) is done so without any verification by the Carbon Trust and no liability whatsoever is accepted by the Carbon Trust in respect of such information.  Any opinions expressed by third parties on this Site are not necessarily the opinions of the Carbon Trust. Your use of the Site is at your own risk.

7. Exclusion of liability

YOUR USE OF THE SITE (INCLUDING WITHOUT LIMITATION YOUR DOWNLOADING OF ANY SOFTWARE OR DATA) IS AT YOUR OWN RISK. THE CARBON TRUST DOES NOT HAVE AND SHALL NOT BE DEEMED TO HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER AND HOWSOVER ARISING IN RELATION TO EITHER THE CONTENT OR THE SITE AND, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SHALL NOT HAVE OR BE DEEMED TO HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER IN RELATION TO EACH OR ANY OF THE ACCURACY, COMPLETENESS, COMPREHENSIVENESS, METHOD OR QUALITY OF COMPILATION, PREPARATION OR PRODUCTION, SUITABILITY, MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR LAW, COMPATIBILITY, SECURITY OF THE CONTENT AND/OR THE SITE NOR THAT EITHER THE CONTENT OR THE SITE IS UP TO DATE.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE CARBON TRUST EXCLUDES ITS LIABILITY AND THAT OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, SUB-CONTRACTORS AND ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING EACH OF THE CONTENT AND THE SITE, INCLUDING FOR ANY OF THE FOLLOWING LOSSES OR DAMAGE (WHETHER SUCH LOSSES WERE FORESEEN, FORESEEABLE, KNOWN OR OTHERWISE): (A) LOSS OF DATA; (B) LOSS OF REVENUE OR ANTICIPATED PROFITS; (C) LOSS OF BUSINESS AND/OR CONTRACTS; (D) LOSS OF OPPORTUNITY; (E) LOSS OF GOODWILL OR INJURY TO REPUTATION; (F) LOSSES SUFFERED BY THIRD PARTIES; (G) ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES OF ANY KIND ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE CARBON TRUST'S PRODUCTS OR SERVICES, THE USE OF OR ACCESS TO THIS SITE OR CONTENT, OR THE INABILITY TO USE THIS SITE, ANY WEBSITES LINKED TO THIS SITE OR THE CONTENT OF SUCH WEBSITES (INCLUDING WITHOUT LIMITATION: THE INADVERTENT DOWNLOADING OF COMPUTER VIRUSES FROM THE SITE OR FROM EMAILS SENT FROM THE SITE THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THIS SITE OR YOUR DOWNLOADING OF ANY MATERIAL FROM THIS SITE OR ANY WEBSITES LINKED TO THIS SITE), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NOTHING IN THESE TERMS OF USE IS INTENDED TO LIMIT OR EXCLUDE THE USER'S STATUTORY RIGHTS AS A CONSUMER (IF ANY).

IF YOUR USE OF MATERIAL ON THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT, SOFTWARE OR DATA, YOU ASSUME ALL COSTS THEREOF.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SITE YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING IT.

8. Our losses

You agree to indemnify the Carbon Trust against any claims, demands or proceedings brought against the Carbon Trust as a result of your use of this Site or your other actions or omissions or where the Carbon Trust suffers any loss or damage as a result of your breach of these Terms of Use. Your "use" of this Site includes any use by third parties where those parties access this Site using your computer. In such circumstances, you agree to pay the Carbon Trust all costs, damages and expenses (including reasonable legal fees) incurred by the Carbon Trust or which are otherwise suffered or incurred by the Carbon Trust during, as a result of or arising from any claims, actions or legal proceedings.

9. Links to third party web sites

The Site may contain links to websites owned or operated by parties other than the Carbon Trust. Such links are provided for your convenience only. If you use these links, you may leave the Site or, alternatively, the link and third party website content may be framed within this Site. The Carbon Trust has not reviewed all of these third party websites or such framed content, and does not control, and is not responsible for their operation nor for the content on or privacy policies on, or the security of, such websites. Without limiting the foregoing, the Carbon Trust specifically disclaims and shall not have or be deemed to have any responsibility if such websites:

  • infringe any third party's intellectual property rights;
  • are inaccurate, incomplete or misleading;
  • are not merchantable or fit for a particular purpose;
  • do not provide adequate security;
  • contain viruses or other items of a destructive nature; or
  • are libellous or defamatory.

The Carbon Trust also does not endorse or make any representations about the content or any products or services available on such websites or any results which may be obtained by using them. The Carbon Trust shall not be assumed to be associated with the operators or administrators of such websites and is not responsible for them. If you access such websites or establish a link to such websites or the Site, you do so at your own risk and without the permission or deemed permission of the Carbon Trust.

10. Linking to this Site

ATTENTION: LINKING TO THIS SITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE AND LEGAL RESTRICTIONS AND THAT YOU WILL ABIDE BY THE GUIDELINES SET OUT BELOW. IF YOU DO NOT ACCEPT THESE TERMS OF USE OR YOU DO NOT AGREE TO ABIDE BY THESE GUIDELINES, DO NOT LINK TO THIS SITE.

If you provide hyperlinks to the home page of this Site (but not to other pages within this Site), you agree that you:

  • may link to, but may not replicate, any Content;
  • shall not frame or otherwise create a browser or border environment around any Content;
  • shall not imply that the Carbon Trust is endorsing you or your products or services;
  • shall not misrepresent you or your website's relationship with the Carbon Trust;
  • shall not present false, misleading or inaccurate information about the Carbon Trust or the Carbon Trust's products or services on your website or otherwise disparage or denigrate the Carbon Trust's products or services;
  • shall not use the Carbon Trust's logos, trade marks, service marks or suchlike without express prior written permission from the carbon Trust;
  • shall not include content on your website that is or could be construed as illegal, distasteful, offensive or controversial, which infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations and you shall include on your website only content that is appropriate for all age groups;
  • shall not remove or obscure any of the information, Content or notices contained on the Site;
  • shall not link the Site to a website that is not owned by you;
  • shall inform the Carbon Trust in writing of the link; and
  • shall immediately discontinue the link if instructed to do so by the Carbon Trust.

The Carbon Trust expressly reserves the right to revoke the permission granted in this section for any breach of these Terms of Use and to take any further action it deems appropriate in respect of such breach. Please be aware that the home page to the Site may from time to time include legal and/or other notices for the attention of some or all Site users. We shall not be liable for any direct or indirect losses that arise from a failure by you or a third party to view and/or adhere to any notice displayed on the home page of the Site.

11. Products and services available on this Site and third party websites linked to this Site

The Carbon Trust may give you the option to subscribe to different services (such as publication ordering and event booking) through this Site. Such services are open to registered users only and your use of the content received through any such service/publication will be subject to these Terms of Use. As part of the registration process, you must therefore agree to accept these Terms of Use. Where registering on behalf of an organisation, you are accepting these Terms of Use on behalf of your organisation. We will let you know if you will also be subject to any additional terms and conditions. We reserve the right to reject or cancel your registration.

Certain publications are available for purchase. Where you are purchasing any publications (or other items) from our Site, our conditions of sale will apply to your purchase.

If you use one of the links on this Site to visit a third party website, then condition 9 (Links to third party websites) of these Terms of Use will apply and your viewing of such websites and any purchases or orders made through them will be subject to separate terms and conditions to be entered into between you and the relevant third party.

12. Modification of the Terms of Use

We reserve the right (at any time and without notice) to change these Terms of Use by updating this posting online. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms of Use. These Terms of Use cannot be altered by you unless it is agreed in writing by the Carbon Trust.

13. Miscellaneous

These Terms of Use refer only to your viewing of and using this Site. As mentioned above, separate terms and conditions may apply to promotions which we may run from time to time as well as to products and services sold through this Site. If there is a conflict between the Terms of Use and any specific rules and/or terms and conditions which: (i) appear elsewhere on the Site and are stated to take precedence; or (ii) form part of a separate agreement between the Carbon Trust and you, those other terms will take priority.

Nothing in the Content within the Site or materials accessed via the Site, other than the Terms of Use, is intended to form any binding contract. In particular, notes on products, services and the like are stated on an 'invitation to treat' basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are 'subject to availability'.

If the Carbon Trust decides to waive any breach of obligation arising under these Terms of Use, that does not mean that the Carbon Trust has waived any other breach or any future breaches. All rights and remedies under these Terms of Use are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.

If at any time any part of the Terms of Use are determined to be invalid, illegal or unenforceable in any respect pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations above, then that invalid, illegal or unenforceable part shall be severed from the remainder of the Terms of Use and the validity, legality and enforceability of the remainder of the Terms of Use shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the Terms of Use shall not be affected or impaired in any way. A printed version of this Site and these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms of Use or your use of this Site.

These Terms of Use are not enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to them.

These Terms of Use and your use of the Site shall be governed by and construed in accordance with the laws of England and Wales, without regard to its choice of law provisions. The courts of general jurisdiction located within England and Wales shall have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Use and/or the Site or in which these Terms of Use and/or the Site are a material fact.

[1] The term "Carbon Trust" is hereinafter used to designate the Carbon Trust and every wholly owned subsidiary from time to time of the Carbon Trust ("Subsidiaries") and every wholly owned subsidiary of such Subsidiaries. The term "subsidiary" has the meaning given to that term in section 1159 of the Companies Act 2006.

© Carbon Trust 2016  All rights reserved
January 2016

Privacy Notice

We ask that you read this privacy notice carefully as it contains important information about who we are, along with how and why we collect, store, use and share personal information. The notice also describes your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

Who we are

The Carbon Trust is an independent, private company that collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom). Where we collect personal information from you, we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The Carbon Trust and its subsidiaries, Carbon Trust Advisory Limited and Carbon Trust Assurance Limited, are registered with the Information Commissioner’s Office as data controllers. References to the “Carbon Trust” in this notice include each of the companies referred to above.

This Privacy Notice applies to personal information collected in any form, including through the following websites:


The personal information we collect and use

Information collected by us

In the course of providing you with services or if you provide your details on the Carbon Trust websites in order to receive information or products (such as our publications) or to register for events, we collect personal information. This information will usually include your name, job title, email or physical addresses and phone numbers. We may also collect information about your areas of interest in relation to the services we provide and in some limited cases (such as where you register for events) we may ask for “special category” information, such as dietary or access requirements. We will also collect and hold personal information from our partners, sub-contractors and suppliers that provide services to us.

If you are applying for an interest free loan or funding from the Green Business Fund, we may collect additional personal information, including personal identification and credit-related information.

In some cases, where we collect your personal information we do so in the course of providing a service for a third party. This includes our Energy Technology List and Energy Efficiency Loans in Northern Ireland. In those cases the third party will also be the controller of your personal information. In these cases, the privacy policies of those third parties will be relevant to the use of your personal information and you should refer to them before providing your information. 

We also collect information about your visit to the websites referred to above or if you call our customer centre. This includes your IP address, full Uniform Resource Locators (URL) clickstream to, through and from those websites, products viewed, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page, as well as your phone number in the case of a call. We may also receive similar information from third party providers like Google Analytics but we do not receive any individual personal information. Your use of search engines like Google will be subject to Google’s privacy notices.

We also use cookies on our websites. This can result in the use of your personal information. Please refer to our Cookies Policy for more information. 

Information collected from other sources

We also obtain personal information from other sources, including companies we provide services to, sub-contractors, service providers, credit reference agencies and research firms. We may also receive personal information from marketing companies but always in accordance with all data protection laws.

Where we offer products, publications and events (including for purchase) on our website, you may be directed to a third party website, including sites of payment processors such as PayPal or event organisation websites such as Eventbrite. In relation to payment processors, we do not receive any of your personal financial information from those payments but we will receive your address and other contact details that we will only use to make any delivery required. Where you register for events through third party websites such as Eventbrite or use a live chat facility hosted on our website, we will receive your name and contact details which will be treated in accordance with this notice. However, you should read the privacy notices provided by PayPal, Eventbrite and any other third party websites through which you submit personal information to understand how they might use it.

How we use your personal information

We use your personal information in the following ways:

  • In relation to the Carbon Trust interest-free loans scheme and the Green Business Fund, to comply with legal obligations in relation to financial crime and to assess whether your application complies with the terms of the scheme,
  • Where you provide personal information as part of an interest-free loan application that is not ultimately submitted, we may use that information to contact you about your application,
  • Where personal information is collected as part of the provision of other services or in subscribing to receive information from us, it may be used for the purposes of quality assurance, market research (i.e. to ask you about our services) and also to provide you with information in the future regarding similar services we provide,
  • Information collected in the context of services being provided to us may be used for complying with contractual obligations to our clients and making contact regarding future opportunities, and
  • Information collected as part of registration for events, will be used to help administer the event and to provide you with marketing information in the future but only where you consent to it.

Who we share your personal information with

We routinely share information about our work, clients and contracts with our professional advisers, including our auditors and this may include personal information such as your name and contact details. In some cases our auditors may use that information to contact you in order to verify the information we have provided them. You can find details of our auditors for any particular year in our annual report.

We also use third party providers to store some information (i.e. on third party servers), which means we may provide your personal information to them. However, any information provided to third parties in this way is not used for any independent purpose. We also carry our checks on those providers and enter into appropriate contracts to ensure they will adequately protect your information. We do not sell personal information to third parties.

For our suppliers, sub-contractors and partners, your personal information, such as name, job title, qualifications and contact details may be provided to our clients where you have been contracted to provide services to or with us for that client. However, we would only provide information to our clients in this way with your prior knowledge and where it was required for the delivery of those services.

If you receive (or have previously received) a loan under our interest-free loan scheme, your name, contact details and information about your project may be provided to the original funders of such loans, being certain Government bodies. This information will only be provided where required under our contracts with those bodies or where otherwise required by law. We may also provide your information to our external lawyers and other advisers in connection with the interest-free loan scheme for the purposes of checking your credit rating or for enforcing our rights under the loan.

We will share personal information with law enforcement or other authorities if required by applicable law.

Whether information has to be provided by you, and if so why

You may be asked to provide your name, address and confirmation of identification (e.g. copies of your passport of utility bills) in relation to an application for an interest-free loan or for funding from our Green Business Fund. Where this information is requested, it is so we can comply with our legal obligations in relation to financial crime (e.g. money laundering). Your name and address are also used for credit-checking purposes so we can verify that you meet the criteria for a loan. We will inform you at the point of collecting the information (i.e. at the application stage), whether you are required to provide the information to us. If you do not provide the requested personal information then we may not be able to provide you with the requested services.

How long your personal data will be kept

  • We will hold personal information in relation to interest-free loan applications for up to ten years from the date you provide the information. This is required under the terms of the agreement we have with our funders.
  • Personal information collected as part of the provision of services to you will normally be kept for up to two years from the time we last provided you with services.
  • Any personal information collected where you provide services to us (e.g. as sub-contractor) will also normally be kept for up to two years from the time you last worked for us except where we are required by a main client contract to hold information for longer.
  • Where your personal information is used for the purposes of sending our corporate newsletter and similar information, we will continue to send that information until you tell us you no longer want to receive it (which you will be able to do at any time).

Reasons we can collect and use your personal information

In the ordinary course of providing services, we need to collect, store and use your personal information to perform the contract we have with you. This involves using that information to contact you and provide information about the services. Personal information provided as part of an application for an interest-free loan or funding from our Green Business Fund, is used by us in order to comply with our legal obligations in relation to financial crime.

Where we use your personal information otherwise than for performing our contracts or complying with our legal obligations, we consider our legitimate interests to be the lawful basis on which we collect and use your personal information. These legitimate interests are:

  • Reviewing and maintaining the quality of our services,
  • Sending you marketing information in the future that relates to the services we previously provided to you,
  • Contacting you in the future regarding the possibility of providing services to us,
  • Using your information to check your credit rating in relation to an interest-free loan application, and
  • The wider public benefit that comes from our mission, which is to accelerate the move to a sustainable, low carbon economy.


These uses are likely to be limited, infrequent and related to a service provided by or to us. Therefore, we do not consider that the impact on any individual recipient would override our legitimate interests in doing so.

We also use personal contact details that we purchase from third party marketing agents. We use this information to provide you with marketing materials relating to our services. We only collect and use personal information in this way if the provider confirms that it is entitled to provide the information in accordance with all applicable data protection laws.

Any “special category” information collected in relation to events (e.g. dietary or access requirements) will only be used for the purpose of administering the event and ensuring that we cater for your needs. Any such information will not be retained after the relevant event and will not be shared with any third party in a way that identifies you.

In all cases you will be able to opt out of direct marketing from the Carbon Trust should you no longer wish to receive it. If you decide not to receive information from us, we will only keep a record of your contact details to ensure we do not contact you in the future.

Consequences of our use of your personal information

In relation to the Carbon Trust’s interest-free loan scheme and the Green Business Fund, our use of your personal information to carry out checks referred to above, could result in your application for a loan or funding being rejected.

In all other cases the most likely consequence of us collecting your personal information is that you receive marketing information about Carbon Trust services and related events. As a service provider to us or part of an organisation we have worked with before, we may contact you about similar opportunities.

Transfer of your information out of the EEA

Where personal information is received by us in the United Kingdom, we will not transfer it outside of the European Economic Area or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. Personal data received outside of the United Kingdom (e.g. by our international subsidiaries) will be subject to the same internal policies regarding its use but local regulations may also apply.

Your rights

Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address,
  • require us to correct any mistakes in your information which we hold,
  • require the erasure of personal information concerning you in certain situations,
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations,
  • object at any time to processing of personal information concerning you for direct marketing,
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you,
  • object in certain other situations to our continued processing of your personal information,
  • otherwise restrict our processing of your personal information in certain circumstances, and
  • claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us (using the details set out below),
  • let us have enough information to identify you,
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates.

If you would like to unsubscribe from any regular e-mail (including our newsletter) you can also click on the ‘unsubscribe’ button at the bottom of the e-mail.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

Whilst we do not have a designated data protection officer, any queries regarding your personal data may be sent to the General Counsel and Company Secretary using the email address, legal@carbontrust.com. We will try and resolve any concerns you may have as expediently as possible.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner. Contact details can be found at https://ico.org.uk/.

Changes to this privacy notice

This privacy notice was published and became effective on 14 May 2018.

We may change this privacy notice from time to time and when we make material changes that relate to our legal obligations or your rights, we will inform you in accordance with all legal requirements and usually by way of a separate e-mail.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to legal@carbontrust.com, write to General Counsel & Company Secretary, The Carbon Trust, 4th Floor, Dorset House, 27-45 Stamford Street, London, SE1 9NT or call +44 (0)20 7170 7000.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

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See our Cookies Notice for details of how cookies are used on the Carbon Trust website.

 

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