You can also call us on +44 (0)20 7170 7000, or select 'Live Chat' to chat with one of our advisors.

We will use any personal information you provide in this form to deal with the request or application you make. However, we may also use it to contact you in the future. For more details please refer to our Privacy Notice.

Website Terms & Conditions of Use

1. Introduction

The Carbon Trust is an independent, private, limited by guarantee company registered at 4th Floor, Dorset House, 27-45 Stamford Street, London SE1 9NT, UK, with registered number 04190230 (VAT no. 868049388). The Carbon Trust group[1] makes this Site available to enhance public and customer access to information about its business, activities, products and services.

Please read these website terms of use carefully. Your access to, and use of, the websites of the Carbon Trust and the Carbon Trust group of 4th Floor, Dorset House, 27-45 Stamford Street, London SE1 9NT with all URLs being:

or derivations thereof (together the "Site") is subject to the terms, conditions and notices set out herein and in our Privacy Notice, Cookie Policy, any disclaimers applicable to specific content ("Terms of Use"), and all applicable laws and regulations. By accessing and using the Site, you accept and agree to be bound by, without limitation or qualification, these Terms of Use and acknowledge that any other agreements between you and the Carbon Trust are superseded with respect to this subject matter.

If you do not agree and accept, without limitation or qualification, these Terms of Use, then you do not have permission to access the contents of the Site and therefore should cease using the Site immediately.

By continuing to use the Site you are deemed to accept and to be bound by the Terms of Use (as amended from time to time). We may change the Terms of Use at any time at our sole discretion. Your continued use of the Site after any such changes are made will constitute your agreement to those varied terms. For the purposes of these Terms of Use references to "we", "our" and "us" refers to the Carbon Trust, and any reference to "you" or "your" refers to you, the user.

2. Ownership of Content

The Site and all its contents including, but not limited to, the text, Site (as well as the organisation and layout of the Site), design, logos, graphics, icons and images (the "Content") are owned and copyrighted by the Carbon Trust or others (including our licensors) with all rights reserved unless otherwise stated. All trade marks, copyright, database rights, design rights, patents and other intellectual property rights (together "the Rights") in the Content and the Rights in any software or underlying software code that is made available for download from the Site ("Software") are owned by us or our licensors or are otherwise used by us as permitted by applicable law.

Any Content that is a trademark, logo or service mark is also a registered or unregistered trademark of the Carbon Trust and/or third parties. Nothing contained in these Terms of Use shall be construed as conferring in any way (express or implied) any licence or right to use any Rights of the Carbon Trust or any other third party. Where the Content is owned or copyrighted by a third party, certain additional restrictions may apply. Where these apply, they will be indicated on the relevant part of this Site.

Your use of any Content, except as provided in the Terms of Use, without the written permission of the Carbon Trust is strictly prohibited. You are also advised that the Carbon Trust will enforce its intellectual property rights to the fullest extent permitted by the law, including the seeking of criminal prosecution.

3. Your use of the Site

The Carbon Trust hereby grants you permission to use the Site as follows:

  • except where purchasing any publications (in which case our conditions of sale will apply) you may download the Content, but only for informational, non-commercial, non-profitable and personal use and provided that you do not remove, adapt, alter or obscure any of the information, Content or notices (such as copyright and other proprietary notices) contained in the Content. You may not (without the prior written permission of the Carbon Trust or in accordance with the Copyright, Designs and Patents Act 1988, as amended) copy, reproduce, republish, download, post, broadcast, store in any medium (including in any other website), transmit, re-transmit, make available to the public, or otherwise use the Content (including, but not limited to, "caching" any material on the Site for access by third parties or "mirroring" any material on the Site) in any way except for your own personal, non-commercial use. Any other use of the Content or the Site requires the prior written permission of the Carbon Trust;
  • content within the "News & Insights", "Events" and/ "Press" sections of the Site may be reproduced solely for editorial purposes in daily newspapers, general circulation news magazines, trade publications and broadcast media;
  • you may not distribute, modify, copy (except as set out herein), transmit, display, reuse, reproduce, publish, licence, create derivative works from, transfer, sell or otherwise use Content without the Carbon Trust's prior written permission;
  • you may not create a database in electronic or structured manual form by systematically downloading and storing any Content on the Site;
  • as a condition of your access to and use of this Site, you warrant to the Carbon Trust that you will not use this Site for any purpose that is prohibited by these Terms of Use or could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law and that you will not use the Site to post or transmit any infringing, threatening, false, misleading, abusive, harassing, discriminatory, liable to incite racial hatred, libellous, defamatory, vulgar, obscene, indecent, scandalous, offensive, inflammatory, blasphemous, pornographic, or profane material or material in breach of confidence or privacy. We may, in our absolute discretion, remove any material if in our view it falls or might fall within the foregoing categories or is otherwise inappropriate. The Carbon Trust will fully cooperate with any law enforcement authorities or any court order requesting or directing it to disclose the identity of anyone posting or transmitting any such information or materials, and reserves the right in its discretion to otherwise disclose this information. You also warrant that you will tell the Carbon Trust as soon as you become aware of any unlawful or prohibited use of this Site by any third parties;
  • you are responsible for complying with local laws and regulations of the jurisdiction from which you access this Site. This Site should not be accessed in any jurisdiction where for any reason the publication or availability of this Site is prohibited. The Carbon Trust does not warrant or represent that this Site complies with laws in all jurisdictions. If you are in doubt, you should seek legal advice and if necessary, terminate your use of this Site immediately;
  • you are prohibited from using the Site to advertise or perform any commercial solicitation;
  • you are prohibited from posting or transmitting to or from this Site, any material for which you have not obtained all necessary licences or approvals or which is technically harmful (including; without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
  • you may not misuse the Site (including, without limitation, by (i) hacking; (ii) defacing, altering or interfering with the front end 'look and feel' of this Site; (iii) obtaining or attempting to obtain unauthorised access (via whatever means) to any of our networks; (iv) by taking any action that imposes an unreasonable or disproportionately large load on this Site or related infrastructure; or by (v) using any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Site (including but not limited to uploading or making available files containing corrupt data or viruses via whatever means));
  • responsibility for your keeping secure any passwords issued rests with you;
  • you are solely responsible for any information you post to any forums or discussions hosted on the Site and you warrant that any such information is non-confidential and non-proprietary;
  • you agree that any information posted on forums or discussions hosted on the Site will not be false, unlawful, misleading, libelous, defamatory, obscene or indecent, nor any information that may infringe the rights of any third party; and
  • you retain ownership of your content but you hereby grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

4. Privacy

Any personal data (for example, your name, address, telephone number or email address) that you transmit to the Site by electronic mail or otherwise will be used by the Carbon Trust in accordance with the Privacy Policy (below). You agree that any other communication or material you transmit to the Site, such as questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary and that the Carbon Trust can use or disclose them as it wishes. You hereby confirm and agree that you consent to this.

If on registration to any of our services or products on the Site (or on amendment of your registration details) you provide us with an email address or contact details that may result in any emails we send you or contact we make with you being via a computer network or other facility provided or operated by or on behalf of your employer, educational establishment or other third party, then by so doing you are warranting that you are entitled to receive emails to that address and such other contacts. You also agree that we may stop sending any emails to such address without notifying you, even if you have subscribed to receive them or any other service, if we receive a request from your employer, educational establishment or other third party to stop sending emails to that address.

You consent to any personal data submitted by you to the Carbon Trust being used by the Carbon Trust, and third parties and agents working on behalf of the Carbon Trust, for the purposes for which it was submitted and/or for such purposes as are explained in the Privacy Policy, and for the Carbon Trust and such third parties and agents to manage and administer the Carbon Trust's business activities and services.

If you purchase any publications (or other items) from the Site you may complete your transaction using a debit card, credit card or by PayPal. We do not store credit card details nor do we share customer details with third parties.

5. Access restriction

The Carbon Trust reserves the right in its sole discretion to suspend or permanently block your access to this Site or any portion of it without prior notice.

6. Disclaimers

The Content on this Site may include inaccuracies or typographical errors. If errors are brought to our attention, we will try to correct them. Please use the feedback form to notify us of any errors. The Carbon Trust reserves the right to make changes periodically to this Site at any time and without notice. However, the Carbon Trust makes no commitment to regularly update the information contained on this Site. While the Carbon Trust has made reasonable efforts to ensure that the information contained within the Site is accurate, you should be aware that the information it contains may be incomplete, incorrect, or may have become out of date. In addition, while it is our goal to minimise disruption caused by technical errors, the Carbon Trust does not guarantee that this Site (or your access to it) will operate uninterrupted or error-free, that defects will be periodically corrected or that it is compatible with your computer, hardware or software.

The information, advice and opinions expressed in this Site are of a general nature only and are not intended to address the specific circumstances of any particular individual or entity. It should not be relied upon for personal, legal, financial or other reasons or decisions. If you need specific advice, you should consult the Carbon Trust or another suitably qualified professional for advice tailored to your situation.

Please note that it cannot be guaranteed that a document available on-line exactly reproduces an officially adopted text or publication. Only original hard copy materials obtained from the Carbon Trust should be deemed authentic.

THE CARBON TRUST HAS USED REASONABLE CARE AND SKILL IN RELATION TO THE CONTENT IN THIS SITE. HOWEVER, ALL CONTENT (INCLUDING THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATING TO EACH AND ANY OF THE CARBON TRUST, ITS PRODUCTS AND SERVICES (OR TO THIRD PARTY PRODUCTS AND SERVICES)) AND ALL PUBLICATIONS ARE SUBJECT TO CHANGE AND ARE PROVIDED TO YOU ON AN "AS IS" AND ON AN "AS AVAILABLE" BASIS. THE CARBON TRUST DOES NOT AND SHALL NOT BE DEEMED TO MAKE ANY GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (WHETHER EXPRESS OR IN ANY WAY IMPLIED) TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING, BUT NOT LIMITED TO, IN RELATION TO THE ACCURACY, COMPLETENESS, COMPREHENSIVENESS, METHOD OR QUALITY OF COMPILATION, PREPARATION OR PRODUCTION, SUITABILITY, MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR LAW, COMPATIBILITY, SECURITY OF THE CONTENT AND/OR THE SITE NOR THAT EITHER THE CONTENT OR THE SITE IS UP TO DATE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Without limiting the foregoing, the Carbon Trust neither warrants nor represents that your use of any Content will not infringe the rights of any third parties.

The Carbon Trust shall not have any liability or responsibility whatsoever and howsoever arising for any information provided OR not provided on this Site nor for the failure of or defects in any of our services offered on this Site, including but not limited to provision of information about our campaigns (such as our strategic campaign to manage the business impact of climate change; our operational campaign to cut carbon emissions and costs; and our campaign to make a personal difference).  Information provided by third parties for use on the site (including through forums or discussions) is done so without any verification by the Carbon Trust and no liability whatsoever is accepted by the Carbon Trust in respect of such information.  Any opinions expressed by third parties on this Site are not necessarily the opinions of the Carbon Trust. Your use of the Site is at your own risk.

7. Exclusion of liability

YOUR USE OF THE SITE (INCLUDING WITHOUT LIMITATION YOUR DOWNLOADING OF ANY SOFTWARE OR DATA) IS AT YOUR OWN RISK. THE CARBON TRUST DOES NOT HAVE AND SHALL NOT BE DEEMED TO HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER AND HOWSOVER ARISING IN RELATION TO EITHER THE CONTENT OR THE SITE AND, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SHALL NOT HAVE OR BE DEEMED TO HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER IN RELATION TO EACH OR ANY OF THE ACCURACY, COMPLETENESS, COMPREHENSIVENESS, METHOD OR QUALITY OF COMPILATION, PREPARATION OR PRODUCTION, SUITABILITY, MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR LAW, COMPATIBILITY, SECURITY OF THE CONTENT AND/OR THE SITE NOR THAT EITHER THE CONTENT OR THE SITE IS UP TO DATE.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE CARBON TRUST EXCLUDES ITS LIABILITY AND THAT OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, SUB-CONTRACTORS AND ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING EACH OF THE CONTENT AND THE SITE, INCLUDING FOR ANY OF THE FOLLOWING LOSSES OR DAMAGE (WHETHER SUCH LOSSES WERE FORESEEN, FORESEEABLE, KNOWN OR OTHERWISE): (A) LOSS OF DATA; (B) LOSS OF REVENUE OR ANTICIPATED PROFITS; (C) LOSS OF BUSINESS AND/OR CONTRACTS; (D) LOSS OF OPPORTUNITY; (E) LOSS OF GOODWILL OR INJURY TO REPUTATION; (F) LOSSES SUFFERED BY THIRD PARTIES; (G) ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES OF ANY KIND ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE CARBON TRUST'S PRODUCTS OR SERVICES, THE USE OF OR ACCESS TO THIS SITE OR CONTENT, OR THE INABILITY TO USE THIS SITE, ANY WEBSITES LINKED TO THIS SITE OR THE CONTENT OF SUCH WEBSITES (INCLUDING WITHOUT LIMITATION: THE INADVERTENT DOWNLOADING OF COMPUTER VIRUSES FROM THE SITE OR FROM EMAILS SENT FROM THE SITE THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THIS SITE OR YOUR DOWNLOADING OF ANY MATERIAL FROM THIS SITE OR ANY WEBSITES LINKED TO THIS SITE), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NOTHING IN THESE TERMS OF USE IS INTENDED TO LIMIT OR EXCLUDE THE USER'S STATUTORY RIGHTS AS A CONSUMER (IF ANY).

IF YOUR USE OF MATERIAL ON THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT, SOFTWARE OR DATA, YOU ASSUME ALL COSTS THEREOF.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SITE YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING IT.

8. Our losses

You agree to indemnify the Carbon Trust against any claims, demands or proceedings brought against the Carbon Trust as a result of your use of this Site or your other actions or omissions or where the Carbon Trust suffers any loss or damage as a result of your breach of these Terms of Use. Your "use" of this Site includes any use by third parties where those parties access this Site using your computer. In such circumstances, you agree to pay the Carbon Trust all costs, damages and expenses (including reasonable legal fees) incurred by the Carbon Trust or which are otherwise suffered or incurred by the Carbon Trust during, as a result of or arising from any claims, actions or legal proceedings.

9. Links to third party web sites

The Site may contain links to websites owned or operated by parties other than the Carbon Trust. Such links are provided for your convenience only. If you use these links, you may leave the Site or, alternatively, the link and third party website content may be framed within this Site. The Carbon Trust has not reviewed all of these third party websites or such framed content, and does not control, and is not responsible for their operation nor for the content on or privacy policies on, or the security of, such websites. Without limiting the foregoing, the Carbon Trust specifically disclaims and shall not have or be deemed to have any responsibility if such websites:

  • infringe any third party's intellectual property rights;
  • are inaccurate, incomplete or misleading;
  • are not merchantable or fit for a particular purpose;
  • do not provide adequate security;
  • contain viruses or other items of a destructive nature; or
  • are libellous or defamatory.

The Carbon Trust also does not endorse or make any representations about the content or any products or services available on such websites or any results which may be obtained by using them. The Carbon Trust shall not be assumed to be associated with the operators or administrators of such websites and is not responsible for them. If you access such websites or establish a link to such websites or the Site, you do so at your own risk and without the permission or deemed permission of the Carbon Trust.

10. Linking to this Site

ATTENTION: LINKING TO THIS SITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE AND LEGAL RESTRICTIONS AND THAT YOU WILL ABIDE BY THE GUIDELINES SET OUT BELOW. IF YOU DO NOT ACCEPT THESE TERMS OF USE OR YOU DO NOT AGREE TO ABIDE BY THESE GUIDELINES, DO NOT LINK TO THIS SITE.

If you provide hyperlinks to the home page of this Site (but not to other pages within this Site), you agree that you:

  • may link to, but may not replicate, any Content;
  • shall not frame or otherwise create a browser or border environment around any Content;
  • shall not imply that the Carbon Trust is endorsing you or your products or services;
  • shall not misrepresent you or your website's relationship with the Carbon Trust;
  • shall not present false, misleading or inaccurate information about the Carbon Trust or the Carbon Trust's products or services on your website or otherwise disparage or denigrate the Carbon Trust's products or services;
  • shall not use the Carbon Trust's logos, trade marks, service marks or suchlike without express prior written permission from the carbon Trust;
  • shall not include content on your website that is or could be construed as illegal, distasteful, offensive or controversial, which infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations and you shall include on your website only content that is appropriate for all age groups;
  • shall not remove or obscure any of the information, Content or notices contained on the Site;
  • shall not link the Site to a website that is not owned by you;
  • shall inform the Carbon Trust in writing of the link; and
  • shall immediately discontinue the link if instructed to do so by the Carbon Trust.

The Carbon Trust expressly reserves the right to revoke the permission granted in this section for any breach of these Terms of Use and to take any further action it deems appropriate in respect of such breach. Please be aware that the home page to the Site may from time to time include legal and/or other notices for the attention of some or all Site users. We shall not be liable for any direct or indirect losses that arise from a failure by you or a third party to view and/or adhere to any notice displayed on the home page of the Site.

11. Products and services available on this Site and third party websites linked to this Site

The Carbon Trust may give you the option to subscribe to different services (such as publication ordering and event booking) through this Site. Such services are open to registered users only and your use of the content received through any such service/publication will be subject to these Terms of Use. As part of the registration process, you must therefore agree to accept these Terms of Use. Where registering on behalf of an organisation, you are accepting these Terms of Use on behalf of your organisation. We will let you know if you will also be subject to any additional terms and conditions. We reserve the right to reject or cancel your registration.

Certain publications are available for purchase. Where you are purchasing any publications (or other items) from our Site, our conditions of sale will apply to your purchase.

If you use one of the links on this Site to visit a third party website, then condition 9 (Links to third party websites) of these Terms of Use will apply and your viewing of such websites and any purchases or orders made through them will be subject to separate terms and conditions to be entered into between you and the relevant third party.

12. Modification of the Terms of Use

We reserve the right (at any time and without notice) to change these Terms of Use by updating this posting online. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms of Use. These Terms of Use cannot be altered by you unless it is agreed in writing by the Carbon Trust.

13. Miscellaneous

These Terms of Use refer only to your viewing of and using this Site. As mentioned above, separate terms and conditions may apply to promotions which we may run from time to time as well as to products and services sold through this Site. If there is a conflict between the Terms of Use and any specific rules and/or terms and conditions which: (i) appear elsewhere on the Site and are stated to take precedence; or (ii) form part of a separate agreement between the Carbon Trust and you, those other terms will take priority.

Nothing in the Content within the Site or materials accessed via the Site, other than the Terms of Use, is intended to form any binding contract. In particular, notes on products, services and the like are stated on an 'invitation to treat' basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are 'subject to availability'.

If the Carbon Trust decides to waive any breach of obligation arising under these Terms of Use, that does not mean that the Carbon Trust has waived any other breach or any future breaches. All rights and remedies under these Terms of Use are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.

If at any time any part of the Terms of Use are determined to be invalid, illegal or unenforceable in any respect pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations above, then that invalid, illegal or unenforceable part shall be severed from the remainder of the Terms of Use and the validity, legality and enforceability of the remainder of the Terms of Use shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the Terms of Use shall not be affected or impaired in any way. A printed version of this Site and these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms of Use or your use of this Site.

These Terms of Use are not enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to them.

These Terms of Use and your use of the Site shall be governed by and construed in accordance with the laws of England and Wales, without regard to its choice of law provisions. The courts of general jurisdiction located within England and Wales shall have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Use and/or the Site or in which these Terms of Use and/or the Site are a material fact.

[1] The term "Carbon Trust" is hereinafter used to designate the Carbon Trust and every wholly owned subsidiary from time to time of the Carbon Trust ("Subsidiaries") and every wholly owned subsidiary of such Subsidiaries. The term "subsidiary" has the meaning given to that term in section 1159 of the Companies Act 2006.

© Carbon Trust 2016  All rights reserved
January 2016

Privacy Notice

In this notice, you’ll find important information about how and why we collect and use your personal information, and how we protect it. It also provides information about your privacy rights. This notice applies to anyone who interacts with us about our products and services (“you”, “your”) whether through our websites, by email or otherwise.

  1. About The Carbon Trust

This privacy notice is issued on behalf of The Carbon Trust (registered company 04190230), so when we mention The Carbon Trust, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in our group responsible for processing your personal information. We will let you know which entity in our group will be the controller of your personal information when you provide us with it. Unless we inform you otherwise in writing, The Carbon Trust will be the controller.

  1. How we process your personal information

We may collect information from you directly when you:

  • contact us, whether through our websites, by live chat, phone, or email, to enquire about our products and services
  • contact us to request information or products (such as our publications)
  • receive funding from the Green Business Fund or the Energy Efficiency Loan Fund
  • register for events
  • subscribe for our newsletter
  • provide information by completing surveys
  • when you engage us to provide products and services
  • work with us as a partner, sub-contractor or supplier providing services to the Carbon Trust
  • otherwise through providing our products and services or operating our business

We may also collect information about you indirectly from other organisations, including from:

  • companies that we provide products and services to
  • any sub-contractors and service providers who work with us or on our behalf in relation to our products and services
  • other third parties we work with, such as credit reference agencies and research firms

For example, we sometimes offer products, publications and events via our websites using service providers, GoToWebinar, Eventbrite and Paypal to collect fees and Mailchimp to administer our newsletters. Please note, that all GoToWebinar and Paypal transactions are subject to GoToWebinar’s or Paypal’s privacy notice and all event bookings on Eventbrite are subject to Eventbrite’s privacy notice. We may also use Survey Monkey to conduct online surveys and research.

We may collect information about you when you use our website:

  • when you browse our websites, we automatically collect data about your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website. This is collected by using cookies and other similar technologies

A note about cookies. You can set your browser to refuse all or some browser cookies, or to tell you when websites set or access cookies. If you disable or refuse cookies, please be aware that some parts of this website may become inaccessible or not function properly. We think it’s really important that you read our cookie policy to understand more about the cookies we use.

And we may also collect information about you in the course of providing a service to a third party.

This includes the Energy Technology List (part of the Government’s Enhanced Capital Allowance tax scheme) which we manage on behalf of the Department for Business, Energy and Industrial Strategy. These third parties will be a controller of your personal information. We may act as a controller, joint controller or a processor in this capacity and if we’re a controller, we’ll tell you this at the time. Please refer to their respective privacy notices for details on how such third parties will use your personal information.

  1. What personal information do we collect?

We collect, store and use the following categories of personal information about you:

  • your name and contact details including your address, telephone numbers, email address and passport information
  • financial information including details about payments made to and from you and other details of products and services you have
  • information about your use of our services including aggregated data on your location, device and demographic information (Google Analytics provides aggregated data on age range, gender and interests based on your browsing activities)
  • information about your preferences in receiving marketing from us

Aggregated data

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. This could come from your personal data but is not considered personal data in law as it will not directly or indirectly reveal your identity.

If we change the way in which we use aggregated data (for example, if we combined this data with your personal data so we can directly or indirectly identify you) we will treat the combined data as personal data and will only use it in accordance with this policy.

Our use of special category data

Data protection law recognises that certain categories of data are far more personal to you and therefore require enhanced protection. These categories of data are called ‘special category data’ and this includes data relating to your health (including disabilities), political opinions and religious beliefs.

We may very occasionally collect and use your special category data. We will only ever do this if we are lawfully allowed to do so and if it is for one of the reasons set out in ‘How we process your personal data’.

  1. How do we use your personal information

Under data protection law, we have to have one or more lawful grounds to process your personal data. We explain below the lawful grounds we think are most relevant to the use of your personal data by us:

  • if it is necessary for us to use your personal data to perform the contract we are about to enter into or have entered into with you
  • if it is necessary for us to use your personal data to comply with a legal or regulatory obligation
  • if we have a legitimate interest in using your personal data
  • if you have given us your consent for us to use your personal information for a particular purpose

We think it’s important that you have a little more information about how we use your personal data so we’ve set out below a summary of the ways in which we use your personal data and the lawful grounds we rely on to do so.

We use your personal data to: Our lawful ground for processing is:
To provide you with further information about our work, services or products where you request this Legitimate interest – it is in our legitimate interest to promote our business, and to publicise our mission to accelerate the move to a sustainable, low carbon economy
To provide you with the services and products that you’ve asked for Performance of contract
To keep in contact with you about future opportunities that may be of interest Legitimate interest – it is in our legitimate interest to let you know about future opportunities in order to develop and manage our business
To process your loan application when you apply for our interest free-loans scheme or funding from the Green Business Fund (including for credit checking purposes) Legal obligation (e.g. to comply with our money laundering obligations and to prevent financial crime)   Performance of contract
To follow up on your loan application where this is not ultimately submitted Legitimate interest – it is in our legitimate interest to follow up in order to provide the best possible services for our clients  
To assess our activities (e.g. quality assurance and market research) and to provide you with information about similar services and events that may be of interest to you Consent – marketing (see below on Direct Marketing)   Legitimate interest – it is in our legitimate interest to assess and maintain the quality of our services, to grow our business and to inform our marketing strategy
To reserve a place for you at the event(s) for which you have registered and to provide you with information about the event(s) (e.g. event updates, cancellation etc.) Performance of contract   Legitimate interest – it is in our legitimate interest to develop our business and to promote our mission to move to a sustainable, low carbon economy
To provide you with newsletter(s) where requested Legitimate interest – it is in our legitimate interest to develop our products and services, and to promote our mission Consent - marketing
To analyse survey results where you have completed surveys Legitimate interest – it is in our legitimate interest to develop our business and to promote our mission to move to a sustainable, low carbon economy
To contact you for an expert opinion in relation to a project we may be working on Legitimate interest - it is in our legitimate interest to develop our products and services, and to promote our mission
To use data analytics to measure usage on our websites in order to improve our websites, services and client experiences Legitimate interest – it is in our legitimate interest to assess and maintain the quality of our services and products, and to improve the clients’ experience
To establish, exercise and defend our legal rights Legal obligation Legitimate interest – it is in our legitimate interest to exercise and defend our legal rights
To facilitate access to our events, meet your special dietary requirements Consent. We will only process this special category data with your explicit consent


Legitimate interests

Where we rely on the lawful ground of ‘legitimate interests’ to use your personal data, we explain above what we consider our legitimate interest to be. In deciding to use legitimate interests, we have carefully considered the need to balance our legitimate interests with yours and to ensure that our interests are not overridden by yours.

Direct marketing

If you are a part of a business we work with or have worked with, we may use your personal information to contact you about similar opportunities. If, at any time, you prefer not to receive direct marketing from us, you will have the ability to unsubscribe from all such communications by:

  • contacting us; or
  • using the unsubscribe link in every email that is sent to you by us.

If you decide not to receive information from us, we will only keep a record of your contact details to ensure we do not contact you in the future.

  1. What happens if you do not provide personal information

Where we need to collect your personal information for the performance of a contract with you, or to comply with a legal obligation, and you do not provide that information, we may not be able to perform the contract or provide you with the requested services. In such case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

  1. Who we share your personal information with

We may share your personal information with our subsidiaries to process it for the purposes of inter-group administration and to deliver products or services.

We may also share your personal information with the organisations below for the purposes set out in the table at paragraph 5 above:

  • with our partners, sub-contractors and suppliers who work with us or provide services on our behalf
  • our professional advisors, including auditors, lawyers, bankers and insurers who provide consultancy, banking, legal, insurance and accounting services
  • with our clients (where you are or act on behalf of a partner, sub-contractor or supplier and have been contracted to provide services to us for that client)
  • with funders, being certain Government bodies (where you receive or have received a loan under our interest-free loan scheme)
  • with law enforcement or other regulatory bodies including HM Revenue & Customs where required by applicable law
  • a prospective purchaser in the event that our business or any part of it is sold or merged with another business

Our sub-contractors and service providers are subject to security and confidentiality obligations and are only permitted to process your personal information for specified purposes and in accordance with our instructions.

  1. How long do we keep your personal information?

We will retain your personal information for as long as you continue to engage us to provide the services and products requested. We may be required to retain certain information for longer where required by law, for example, to satisfy any legal, accounting or reporting requirements.

  1. Security and storage of personal data

Security of your personal data

We are committed to ensuring that we keep your personal information safe and secure. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. Those processing your information (including any third parties) will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where required to do so.

Storage of your personal data

Your personal information may be transferred to, stored in, or accessed from a location outside of the European Economic Area (EEA). Some of our service providers and subcontractors are based outside the EEA, and so when we share information with them and they provide us with services, this may involve processing outside of the EEA.

Whenever we transfer personal information outside of the EEA, we take steps to ensure similar protection as in the EEA by ensuring at least one of the following safeguards is implemented:

  • we transfer personal information to countries that have been deemed to provide adequate protection for personal information by the European Commission;
  • we use model contractual clauses approved by the European Commission obliging recipients to protect your personal information; and/or
  • we may transfer data to the United States, where the recipient is a certified member of the EU-US Privacy Shield.

In other circumstances, the law may permit us to otherwise transfer your personal information outside the EEA. In all cases, however, we will ensure that any transfer of your personal information is compliant with data protection law.

You can obtain more details of the protection given to your personal information when it is transferred outside the EEA (including a copy of the model contractual clauses, which we have entered into with recipients of your personal information) by contacting us using the details set out above.

  1. Your privacy rights

Under data protection laws, you have a number of important rights:

  • Right of access: you have the right to access your personal information and to receive a copy of the personal information we hold about you to check that we are lawfully processing it
  • Right to rectification: you have the right to have inaccurate or incomplete information about you corrected
  • Right to erasure: you have the right to request the erasure of your personal information where there is no good reason for us to continue to process it or where you have exercised your right to object to processing
  • Right to restriction: you have the right to request the restriction or suppression of your personal information in certain circumstances
  • Right to object: you have the right to:
  • object to us processing (including profiling) your personal information in cases where our processing is based on our legitimate interest
  • object to us using your information for direct marketing and profiling purposes in relation to direct marketing
  • Right to data portability: you have the right to receive your personal information in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Right in relation to automated decision-making: in certain circumstances, you have the right not to be subject to a decision, which is based solely on automated processing where this produces legal effects concerning you or otherwise significantly affects you
  • Right to withdraw consent: you have the right to withdraw any consent you have given us to handle your personal information at any time. This will not affect the lawfulness of how we used your personal information before you withdrew consent

These rights may not always apply and we may be entitled to refuse requests where exceptions apply.

If you would like to exercise any of those rights, please:

  • email, call or write to us (using the details set out above),
  • let us have enough information to identify you (we may require evidence of your identity and if we reasonably need more information to confirm your identity, we’ll let you know), and
  • if possible, let us know the information to which your request relates.
  1. Third-party links

This website may include links to other sites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We don’t control these third-party websites and so are not responsible for their privacy notices.

We always recommend reading the privacy notice of every website you visit.

  1. If you have questions or comments, or want to complain about our processing of your personal data

If you have any queries or complaints relating to this notice, or any other concerns about the way in which we process your personal information, please contact us using the contact details set out above.

You also have a right to make a complaint to the Information Commissioner’s Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, United Kingdom
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

  1. How to contact us

You can contact us in the following ways:

By email: legal@carbontrust.com

By post: General Counsel & Company Secretary, The Carbon Trust, 4th Floor, Dorset House, 27-45 Stamford Street, London, SE1 9NT

By phone: +44 (0)20 7170 7000.

If you need to see this notice in another format (for example, audio, large print, braille), please contact us.

  1. Changes to this privacy notice

We may update this notice from time to time so please check back every now and again. If we make any significant changes we’ll tell you by putting a notice on our website.

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.

See our Cookies Notice for details of how cookies are used on the Carbon Trust website.

 

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