You can also call us on +44 (0)20 7170 7000, or select 'Live Chat' to chat with one of our advisors.

We will use any personal information you provide in this form to deal with the request or application you make. However, we may also use it to contact you in the future. For more details please refer to our Privacy Notice.

Cookies Notice

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on this website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;
  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content , products and services and to help us better understand our visitor requirements and interests;
  • [target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and]
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process).

Description of Cookies

The table below provides more information about the cookies we use and why:


Cookie Description

Adobe Typekit is used to display fonts on the Carbon Trust website. To provide the Typekit service, Adobe may collect information about the fonts being served to you. The information is used to allow you to view the website as it should be seen. For more information visit

Google Tag Manager

We use Google Tag Manager to load scripts into our website pages. This helps us store information about user preferences, and so allow us to customise our site for better user experience.

Site Analytics

Cookie Description
Google Analytics Google Analytics cookies are used to help us understand how people use the website, how they find out about the website, and what pages people visit.

Web statistics tool provided by the Pingdom service which is used to monitor how quickly pages load and to ensure our website remains fast.

Hotjar Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability.
Google Analytics Audiences Used to identify previous visitors to our website.

Social media

Cookie Description
Facebook Connect

Facebook social plugins are things like the Like button, the Share button, comments and other tools that let you share your experience off of Facebook with your friends and others on Facebook.


Cookie Description
Google Adwords Conversion Tag

We use Google Adwords Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website.

Facebook Custom Audience

We use custom audience pixels to record information about the way visitors use our Website. This allows us to target Facebook ads to people who have visited our website.

Google Dynamic Remarketing

Used to tailor advertising to show exact products or services of interest viewed on our site.

Facebook Pixel

Facebook Pixel is Facebook’s conversion tracking system for ads on Facebook to websites.


The AddThis sharing platform and the third party social media websites that you may use to share links from the site may place cookies on your computer. See the AddThis privacy policy at

DoubleClick Floodlight

DoubleClick Floodlight cookies enable us to understand if you complete certain actions on our website(s) after you have seen or clicked through one of our display/ video advertisements served on Google or other platforms via DoubleClick.


AdInsight is a phone call analytics tool that is used to help us improve our customer experience.


This is a cookie created by the AddThis social media sharing plugin. Affectv is a social analytics company that helps brands and companies to understand the users that visit their webpages.

How to turn off Cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies:


Page last updated May 2018.

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