Legal

Last updated - February 2014

Website Terms & Conditions of Use

1. Introduction

The Carbon Trust is an independent, private, limited, not-for-dividend company registered at 4th Floor, Dorset House, 27-45 Stamford Street, London SE1 9NT, UK, with registered number 04190230 (VAT no. 868049388). The Carbon Trust group[1] makes this Site available to you to enhance public and customer access to information about its business, activities, products and services.

Please read these website terms of use carefully. Your access to, and use of, the websites of the Carbon Trust and the Carbon Trust group of 4th Floor, Dorset House, 27-45 Stamford Street, London SE1 9NT with all URLs being:

or derivations thereof (the "Site") is subject to the terms, conditions and notices set out herein and in our Privacy Policy and Cookie Policy ("Terms of Use") and all applicable laws and regulations. By accessing and using the Site, you accept and agree to be bound by, without limitation or qualification, these Terms of Use and acknowledge that any other agreements between you and the Carbon Trust are superseded with respect to this subject matter.

If you do not agree and accept, without limitation or qualification, these Terms of Use, then you do not have permission to access the contents of the Site and therefore should cease using the Site immediately.

By continuing to use the Site you are deemed to accept and to be bound by the Terms of Use (as amended from time to time). We may change the Terms of Use at any time at our sole discretion. Your continued use of the Site after any such changes are made will constitute your agreement to those varied terms. For the purposes of these Terms of Use references to "we", "our" and "us" refers to the Carbon Trust, and any reference to "you" or "your" refers to you, the user.

2. Ownership of Content

The Site and all its contents including, but not limited to, the text, Site (as well as the organisation and layout of the Site), design, logos, graphics, icons and images (the "Content") are owned and copyrighted by the Carbon Trust or others (including our licensors) with all rights reserved unless otherwise stated. All trade marks, copyright, database rights, design rights, patents and other intellectual property rights (together "theRights") in the Content and the Rights in any software or underlying software code that is made available for download from the Site ("Software") are owned by us or our licensors or are otherwise used by us as permitted by applicable law.

Any Content that is a trademark, logo or service mark is also a registered or unregistered trademark of the Carbon Trust and/or third parties. Nothing contained in these Terms of Use shall be construed as conferring in any way (express or implied) any licence or right to use any Rights of the Carbon Trust or any other third party. Where the Content is owned or copyrighted by a third party, certain additional restrictions may apply that you have to comply with. Where these apply, they will be indicated on the relevant part of this Site.

Your use of any Content, except as provided in these Terms of Use, without the written permission of the Carbon Trust is strictly prohibited. You are also advised that the Carbon Trust will enforce its intellectual property rights to the fullest extent permitted by the law, including the seeking of criminal prosecution.

3. Your Use of the Site

The Carbon Trust hereby grants you permission to use the Site as follows:

  • you may download the Content, but only for informational, non-commercial, non-profitable and personal use and provided that you do not remove, adapt, alter or obscure any of the information, Content or notices (such as copyright and other proprietary notices) contained in the Content. You may not (without the prior written permission of the Carbon Trust or in accordance with the Copyright, Designs and Patents Act 1988) copy, reproduce, republish, download, post, broadcast, store in any medium (including in any other website), transmit, re-transmit, make available to the public, or otherwise use the Content (including, but not limited to, "caching" any material on the Site for access by third parties or "mirroring" any material on the Site) in any way except for your own personal, non-commercial use. Any other use of the Content or the Site requires the prior written permission of the Carbon Trust;
  • content within the "News & Insights", "Events" and/ "Press" sections of the Site may be reproduced solely for editorial purposes in daily newspapers, general circulation news magazines, trade publications and broadcast media;
  • you may not distribute, modify, copy (except as set out herein), transmit, display, reuse, reproduce, publish, licence, create derivative works from, transfer, sell or otherwise use Content without the Carbon Trust's prior written permission;
  • you may not create a database in electronic or structured manual form by systematically downloading and storing any Content on the Site;
  • as a condition of your access to and use of this Site, you warrant to the Carbon Trust that you will not use this Site for any purpose that is prohibited by these Terms of Use or could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law and that you will not use the Site to post or transmit any infringing, threatening, false, misleading, abusive, harassing, discriminatory, liable to incite racial hatred, libellous, defamatory, vulgar, obscene, indecent, scandalous, offensive, inflammatory, blasphemous, pornographic, or profane material or material in breach of confidence or privacy. We may, in our absolute discretion, remove any material if in our view it falls or might fall within the foregoing categories or is otherwise inappropriate. The Carbon Trust will fully cooperate with any law enforcement authorities or any court order requesting or directing it to disclose the identity of anyone posting or transmitting any such information or materials, and reserves the right in its discretion to otherwise disclose this information. You also warrant that you will tell the Carbon Trust as soon as you become aware of any unlawful or prohibited use of this Site by any third parties;
  • you are responsible for complying with local laws and regulations of the jurisdiction from which you access this Site. This Site should not be accessed in any jurisdiction where for any reason the publication or availability of this Site is prohibited. The Carbon Trust does not warrant or represent that this Site complies with laws in all jurisdictions. If you are in doubt, you should seek legal advice and if necessary, terminate your use of this Site immediately;
  • you are prohibited from using the Site to advertise or perform any commercial solicitation;
  • you are prohibited from posting or transmitting to or from this Site, any material for which you have not obtained all necessary licences or approvals or which is technically harmful (including; without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
  • you may not misuse the Site (including, without limitation, by (i) hacking; (ii) defacing, altering or interfering with the front end 'look and feel' of this Site; (iii) obtaining or attempting to obtain unauthorised access (via whatever means) to any of our networks; (iv) by taking any action that imposes an unreasonable or disproportionately large load on this Site or related infrastructure; or by (v) using any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Site (including but not limited to uploading or making available files containing corrupt data or viruses via whatever means)); and
  • responsibility for your keeping secure any passwords issued rests with you.

4. Privacy

Any personal data (for example, your name, address, telephone number or email address) that you transmit to the Site by electronic mail or otherwise will be used by the Carbon Trust in accordance with the Privacy Policy (below). You agree that any other communication or material you transmit to the Site, such as questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary and that the Carbon Trust can use or disclose them as it wishes. You hereby confirm and agree that you consent to this.

If on registration to any of our services or products on the Site (or on amendment of your registration details) you provide us with an email address or contact details that may result in any emails we send you or contact we make with you being via a computer network or other facility provided or operated by or on behalf of your employer, educational establishment or other third party, then by so doing you are warranting that you are entitled to receive emails to that address and such other contacts. You also agree that we may stop sending any emails to such address without notifying you, even if you have subscribed to receive them or any other service, if we receive a request from your employer, educational establishment or other third party to stop sending emails to that address.

You consent to any personal data submitted by you to the Carbon Trust being used by the Carbon Trust, and third parties and agents working on behalf of the Carbon Trust, for the purposes for which it was submitted and/or for such purposes as are explained in the Privacy Policy, and for the Carbon Trust and such third parties and agents to manage and administer the Carbon Trust's business activities and services.

5. Access Restriction

The Carbon Trust reserves the right in its sole discretion to suspend or permanently block your access to this Site or any portion of it without prior notice.

6. Disclaimers

The Content on this Site may include inaccuracies or typographical errors. If errors are brought to our attention, we will try to correct them. Please use the feedback form to notify us of any errors. The Carbon Trust reserves the right to make changes periodically to this Site at any time and without notice. However, the Carbon Trust makes no commitment to regularly update the information contained on this Site. While the Carbon Trust has made reasonable efforts to ensure that the information contained within the Site is accurate, you should be aware that the information it contains may be incomplete, incorrect, or may have become out of date. In addition, while it is our goal to minimise disruption caused by technical errors, the Carbon Trust does not guarantee that this Site (or your access to it) will operate uninterrupted or error-free, that defects will be periodically corrected or that it is compatible with your computer, hardware or software.

The information, advice and opinions expressed in this Site are of a general nature only and are not intended to address the specific circumstances of any particular individual or entity. It should not be relied upon for personal, legal, financial or other reasons or decisions. If you need specific advice, you should consult the Carbon Trust or another suitably qualified professional for advice tailored to your situation.

Please note that it cannot be guaranteed that a document available on-line exactly reproduces an officially adopted text or publication. Only original hard copy materials obtained from the Carbon Trust should be deemed authentic.

THE CARBON TRUST HAS USED REASONABLE CARE AND SKILL IN RELATION TO THE CONTENT IN THIS SITE. HOWEVER, ALL CONTENT (INCLUDING THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATING TO EACH AND ANY OF THE CARBON TRUST, ITS PRODUCTS AND SERVICES (OR TO THIRD PARTY PRODUCTS AND SERVICES)) AND ALL PUBLICATIONS ARE SUBJECT TO CHANGE AND ARE PROVIDED TO YOU ON AN "AS IS" AND ON AN "AS AVAILABLE" BASIS. THE CARBON TRUST DOES NOT AND SHALL NOT BE DEEMED TO MAKE ANY GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (WHETHER EXPRESS OR IN ANY WAY IMPLIED) TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING, BUT NOT LIMITED TO, IN RELATION TO THE ACCURACY, COMPLETENESS, COMPREHENSIVENESS, METHOD OR QUALITY OF COMPILATION, PREPARATION OR PRODUCTION, SUITABILITY, MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR LAW, COMPATIBILITY, SECURITY OF THE CONTENT AND/OR THE SITE NOR THAT EITHER THE CONTENT OR THE SITE IS UP TO DATE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Without limiting the foregoing, the Carbon Trust neither warrants nor represents that your use of any Content will not infringe the rights of any third parties.

The Carbon Trust shall not have any liability or responsibility whatsoever and howsoever arising for any information provided OR not provided on this Site nor for the failure of or defects in any of our services offered on this Site, including but not limited to provision of information about our campaigns (such as our strategic campaign to manage the business impact of climate change; our operational campaign to cut carbon emissions and costs; and our campaign to make a personal difference). Your use of the Site is at your own risk.

7. Exclusion of Liability

YOUR USE OF THE SITE (INCLUDING WITHOUT LIMITATION YOUR DOWNLOADING OF ANY SOFTWARE OR DATA) IS AT YOUR OWN RISK. THE CARBON TRUST DOES NOT HAVE AND SHALL NOT BE DEEMED TO HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER AND HOWSOVER ARISING IN RELATION TO EITHER THE CONTENT OR THE SITE AND, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SHALL NOT HAVE OR BE DEEMED TO HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER IN RELATION TO EACH OR ANY OF THE ACCURACY, COMPLETENESS, COMPREHENSIVENESS, METHOD OR QUALITY OF COMPILATION, PREPARATION OR PRODUCTION, SUITABILITY, MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR LAW, COMPATIBILITY, SECURITY OF THE CONTENT AND/OR THE SITE NOR THAT EITHER THE CONTENT OR THE SITE IS UP TO DATE.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE CARBON TRUST EXCLUDES ITS LIABILITY AND THAT OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, SUB-CONTRACTORS AND ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING EACH OF THE CONTENT AND THE SITE, INCLUDING FOR ANY OF THE FOLLOWING LOSSES OR DAMAGE (WHETHER SUCH LOSSES WERE FORESEEN, FORESEEABLE, KNOWN OR OTHERWISE): (A) LOSS OF DATA; (B) LOSS OF REVENUE OR ANTICIPATED PROFITS; (C) LOSS OF BUSINESS AND/OR CONTRACTS; (D) LOSS OF OPPORTUNITY; (E) LOSS OF GOODWILL OR INJURY TO REPUTATION; (F) LOSSES SUFFERED BY THIRD PARTIES; (G) ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES OF ANY KIND ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE CARBON TRUST'S PRODUCTS OR SERVICES, THE USE OF OR ACCESS TO THIS SITE OR CONTENT, OR THE INABILITY TO USE THIS SITE, ANY WEBSITES LINKED TO THIS SITE OR THE CONTENT OF SUCH WEBSITES (INCLUDING WITHOUT LIMITATION: THE INADVERTENT DOWNLOADING OF COMPUTER VIRUSES FROM THE SITE OR FROM EMAILS SENT FROM THE SITE THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THIS SITE OR YOUR DOWNLOADING OF ANY MATERIAL FROM THIS SITE OR ANY WEBSITES LINKED TO THIS SITE), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NOTHING IN THESE TERMS OF USE IS INTENDED TO LIMIT OR EXCLUDE THE USER'S STATUTORY RIGHTS AS A CONSUMER (IF ANY).

IF YOUR USE OF MATERIAL ON THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT, SOFTWARE OR DATA, YOU ASSUME ALL COSTS THEREOF.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SITE YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING IT.

8. Our Losses

You agree to indemnify the Carbon Trust against any claims, demands or proceedings brought against the Carbon Trust by any third parties if they are a result of your use of this Site or your other actions or omissions or where the Carbon Trust suffers any loss or damage as a result of your breach of these Terms of Use. Your "use" of this Site includes any use by third parties where those parties access this Site using your computer. In such circumstances, you agree to pay the Carbon Trust all costs, damages and expenses (including reasonable legal fees) awarded against the Carbon Trust or which are otherwise suffered or incurred by the Carbon Trust during, as a result of or arising from any claims, actions or legal proceedings. 

9. Links to third party web sites

The Site may contain links to websites owned or operated by parties other than the Carbon Trust. Such links are provided for your convenience only. If you use these links, you may leave the Site or, alternatively, the link and third party website content may be framed within this Site. The Carbon Trust has not reviewed all of these third party websites or such framed content, and does not control, and is not responsible for their operation nor for the content on or privacy policies on, or the security of, such websites. Without limiting the foregoing, the Carbon Trust specifically disclaims and shall not have or be deemed to have any responsibility if such websites:

  • infringe any third party's intellectual property rights;
  • are inaccurate, incomplete or misleading;
  • are not merchantable or fit for a particular purpose;
  • do not provide adequate security;
  • contain viruses or other items of a destructive nature; or
  • are libellous or defamatory.

The Carbon Trust also does not endorse or make any representations about the content or any products or services available on such websites or any results which may be obtained by using them. The Carbon Trust shall not be assumed to be associated with the operators or administrators of such websites and is not responsible for them. If you access such websites or establish a link to such websites or the Site, you do so at your own risk and without the permission or deemed permission of the Carbon Trust.

10. Linking to this Site

ATTENTION: LINKING TO THIS SITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE AND LEGAL RESTRICTIONS AND THAT YOU WILL ABIDE BY THE GUIDELINES SET OUT BELOW. IF YOU DO NOT ACCEPT THESE TERMS OF USE OR YOU DO NOT AGREE TO ABIDE BY THESE GUIDELINES, DO NOT LINK TO THIS SITE.

If you provide hyperlinks to the home page of this Site (but not to other pages within this Site), you agree that you:

  • may link to, but may not replicate, any Content;
  • shall not frame or otherwise create a browser or border environment around any Content;
  • shall not imply that the Carbon Trust is endorsing you or your products or services;
  • shall not misrepresent you or your website's relationship with the Carbon Trust;
  • shall not present false, misleading or inaccurate information about the Carbon Trust or the Carbon Trust's products or services on your website or otherwise disparage or denigrate the Carbon Trust's products or services;
  • shall not use the Carbon Trust's logos, trade marks, service marks or suchlike without express prior written permission from the carbon Trust;
  • shall not include content on your website that is or could be construed as illegal, distasteful, offensive or controversial, which infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations and you shall include on your website only content that is appropriate for all age groups;
  • shall not remove or obscure any of the information, Content or notices contained on the Site;
  • shall not link the Site to a website that is not owned by you;
  • shall inform the Carbon Trust in writing of the link; and
  • shall immediately discontinue the link if instructed to do so by the Carbon Trust.

The Carbon Trust expressly reserves the right to revoke the permission granted in this section for any breach of these Terms of Use and to take any further action it deems appropriate in respect of such breach. Please be aware that the home page to the Site may from time to time include legal and/or other notices for the attention of some or all Site users. We shall not be liable for any direct or indirect losses that arise from a failure by you or a third party to view and/or adhere to any notice displayed on the home page of the Site.

11. Products and Services Available on this Site and third party websites linked to this Site

The Carbon Trust may give you the option to subscribe to different services (such as publication ordering and event booking) through this Site. Such services are open to registered users only and your use of the content received through any such service/publication will be subject to these Terms of Use. As part of the registration process, you must therefore agree to accept these Terms of Use. Where registering on behalf of an organisation, you are accepting these Terms of Use on behalf of your organisation. We will let you know if you will also be subject to any additional terms and conditions. We reserve the right to reject or cancel your registration.

If you use one of the links on this Site to visit a third party website, then condition 9 (Links to third party websites) of these Terms of Use will apply and your viewing of such websites and any purchases or orders made through them will be subject to separate terms and conditions to be entered into between you and the relevant third party.

12. Modification of the Terms of Use

We reserve the right (at any time and without notice) to change these Terms of Use by updating this posting online. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms of Use. These Terms of Use cannot be altered by you unless it is agreed in writing by the Carbon Trust.

13. Miscellaneous

These Terms of Use refer only to your viewing of and using this Site. As mentioned above, separate terms and conditions may apply to promotions which we may run from time to time as well as to products and services sold through this Site. If there is a conflict between the Terms of Use and any specific rules and/or terms and conditions which: (i) appear elsewhere on the Site and are stated to take precedence; or (ii) form part of a separate agreement between the Carbon Trust and you, those other terms will take priority.

Nothing in the Content within the Site or materials accessed via the Site, other than the Terms of Use, is intended to form any binding contract. In particular, notes on products, services and the like are stated on an 'invitation to treat' basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are 'subject to availability'.

If the Carbon Trust decides to waive any breach of obligation arising under these Terms of Use, that does not mean that the Carbon Trust has waived any other breach or any future breaches. All rights and remedies under these Terms of Use are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.

If at any time any part of the Terms of Use are determined to be invalid, illegal or unenforceable in any respect pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations above, then that invalid, illegal or unenforceable part shall be severed from the remainder of the Terms of Use and the validity, legality and enforceability of the remainder of the Terms of Use shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the Terms of Use shall not be affected or impaired in any way. A printed version of this Site and these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms of Use or your use of this Site.

These Terms of Use are not enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to them.

These Terms of Use and your use of the Site shall be governed by and construed in accordance with the laws of England and Wales, without regard to its choice of law provisions. The courts of general jurisdiction located within England and Wales shall have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Use and/or the Site or in which these Terms of Use and/or the Site are a material fact.

[1] The term "Carbon Trust" is hereinafter used to designate the Carbon Trust and every wholly owned subsidiary from time to time of the Carbon Trust ("Subsidiaries") and every wholly owned subsidiary of such Subsidiaries. The term "subsidiary" has the meaning given to that term in section 1159 of the Companies Act 2006.

© Carbon Trust 2012  All rights reserved
June 2012

 

Privacy Policy

1. Introduction 

The Carbon Trust is an independent, not-for-dividend company that is registered as a data controller and operates in accordance with the UK Data Protection Act 1998. The Carbon Trust[2] is committed to preserving the privacy of all visitors to the following domains:

("Site") and to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from the Site and how we carry out data processing practices through the use of the Internet and any other electronic communications networks. Please read this Privacy Policy to understand how we use and protect the information you provide and how we may use and/or protect it in the future.

By registering for any services or things on this Site, by requesting receipt of our publications or by providing any information to us, you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

For the purposes of this Privacy Policy, the expressions "we", "our" and "us" refer to the Carbon Trust, and any reference to "you" or "your" relate to you.

2. Information that we collect from you 

In general (and subject to our Cookie Policy below), you can visit this Site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the email addresses, of visitors. There are, however, parts of this Site where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information or publications you request. We do this through the use of online forms, online registrations and every time you email the Carbon Trust or provide us with your details in other ways (i.e. over the telephone, by fax, by mail etc.). The information collected from you may include but is not limited to:

  • your salutation, name, address, landline or mobile telephone numbers, fax number and email address;
  • company name, job title, business sector and contact details;
  • details of the ways in which you are happy to receive information from us and/or selected third parties;
  • information collected for us to send information packs about campaigns (such as our strategic campaign to manage the business impact of climate change; our operational campaign to cut carbon emissions and costs; and our campaign to make a personal difference); and
  • information collected for us to send information about our energy efficiency related services and products.

The Carbon Trust may:

  • require you to provide or select a user ID and password for the use of some of our programmes or services, such as when you register to gain access to our web tools and publications;
  • offer you the opportunity to receive email updates and announcements concerning our services, products programmes and activities. Personal information you have provided to us may be used to facilitate those communications;
  • collect information about you from emails, letters, telephone calls or from any other communications you send to or have with us, including for the purpose of informing you about our services and products;
  • collect additional information automatically about your visit to our Site (e.g. our web server logs your IP address when you view a page on our Site);
  • the Carbon Trust encourages visitors to its Site to contact it with questions and comments. Email addresses and other information in relation to persons so doing may also be collected in order to facilitate our responses to those inquiries or to inform you about our services and products.

You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to provide you with the services  or products you have requested. Furthermore, please note that our policy is not to ask for sensitive personal data - that is, data relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Policy, or as explained at the time you provide the information.

3. Use of Information Collected

Information that we collect automatically is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. We use this information for system administration, to prepare statistics on the use of our Site and to improve its content.

When other personal information, such as your name and email address, is collected from you with your consent (for example, through the use of online forms or via email etc.) we generally let you know at the time of collection how we will use that personal information. We may also use the personal information you provide or which we collect via this Site for the purposes of:

  • providing any publications, information or other services or products that you have requested from us (including subscribing to receive information in relation to our campaigns and activities such as our strategic campaign to manage the business impact of climate change; our operational campaign to cut carbon emissions and costs; and our campaign to make a personal difference) or permitting you to gain access to our web tools and publications;
  • responding to your inquiries or to process your requests in relation to your information;
  • providing and personalising our services and/or products generally;
  • account management and/or administering records of our subscription services;
  • promotion of the Carbon Trust and its programmes, including carrying out market research campaigns (e.g. on the effectiveness of the services or products);
  • maintaining information as a reference tool or general resource;
  • making the Site easier for you to use and providing you with access to all parts of the Site;
  • helping you to quickly find services, products and information on the Site;
  • providing information to you about our services and products;
  • where necessary, crime prevention and prosecution of offenders; and

Except with your permission or as provided herein, the Carbon Trust will not sell, trade or rent personal information about you to unaffiliated third parties.

We also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes or use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and products and to notify you occasionally about important changes or developments to the Site or our services or products. Further we might also use your information to contact you by post, telephone or email (unless you have expressly requested us not to do so) to let you know about other products and services which we offer and which may be of interest to you or which are offered jointly with or on behalf of other organisations.

You will always be offered the opportunity to opt-out of future direct marketing from the Carbon Trust should you not wish to receive it. If you change your mind about being contacted in the future, please let us know by emailing us at info@carbontrust.com.

By using the Site you consent to us using your personal information for the purposes described in this Privacy Policy and the Cookie Policy.

4. Use of Cookies

Please note that we use cookies on the Site, please refer to our separate cookie policy.

5. Disclosures

The information you provide to us will be mainly held on our servers in the United Kingdom or in the United States (in the latter under the Safe Harbour scheme) and may be accessed by or given to our staff and to third parties including our business partners (such as the Carbon Trust's suppliers and contractors who provide our websites, IT (including hosting), marketing services, administration services and support its delivery programme, services and products). Such suppliers and contractors are all located within the European Economic Area or in the United States and may be engaged to host our IT database or applications, or to process data and provide support and other services on our behalf. The information you provide may also need to be provided to government bodies and law enforcement agencies, successors in title to our business operations.

We may also:

  • disclose personal information you have provided through our Site to persons or companies that we retain to carry out promotions and other activities for which you have registered or in which you have otherwise asked to participate;
  • pass aggregate information on the usage of our Site (e.g. we might disclose the numbers of visitors to our Site that come from different geographic areas) to third parties but this will not include information that can be used to identify you personally;
  • allow carefully selected third parties to contact you occasionally about our programmes, services or products which may be of interest to you (unless you have "opted out" of this when completing a form or registration or have otherwise expressly requested us not to do so), including in respect of our energy efficiency related services and publications. They may contact you by post, telephone and email. If you change your mind about being contacted by these companies in the future, please let us or them know.
  • finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

We will always take steps to ensure that your information is used by third parties in accordance with this Policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

6. Users 16 and Under

If you are aged 16 or under, please get your parent or guardian's permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information.

7. Other websites

Our Site may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

8. Data retention, security of information collected, internet based transfers and disclaimer

We (and our third party suppliers) will retain your information for a reasonable period or as long as the law requires. In accordance with the UK's Data Protection Act 1998, we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both online and off-line.

Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore by browsing this Site and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

Whereas the Carbon Trust employs reasonable measures to protect against viruses and other harmful components and to keep information secure, the nature of the internet is such that it is impossible to ensure that your access to the Site will be uninterrupted or error-free, or that this Site, its servers or emails which may be sent by us are free of viruses or other harmful components and/or that hacking or wrongful obtaining of data by unauthorised third parties cannot happen..

The contents of this Site are designed to comply with the general obligations of the European Directives on Data Protection and E-Privacy. We cannot be responsible for non-compliance with any non-UK advertising or other laws in relation to this Site or its contents.

9. Accessing and updating

Under the Data Protection Act 1998, you are entitled to see the personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to correct or update the personal information that you have provided to us or if you choose to opt out of any communications that you may have initially agreed to receive, please contact us by email at info@carbontrust.com, by using the unsubscribe link offered by email following registration (where relevant) or by using the contact details provided at the Contact Us page on the Site. We are entitled by law to charge a small administrative fee to meet our costs in providing you with details of the information we hold about you and we may require proof of your identity before we supply the information to you.

10. Contacting Us

If you have any comments, queries or requests relating to our use of your personal information or any questions about this privacy policy, please contact us [using the details provided on the Contact Us page of the Site or in the preceding paragraph]. We welcome your questions and any suggestions you may have about our Privacy Policy.

11. Changes to this Policy

The Carbon Trust reserves the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy and so you are aware of what information we collect, how we use it and under what circumstances we disclose it.

[2] The term "Carbon Trust" is hereinafter used to designate the Carbon Trust and every wholly owned subsidiary from time to time of the Carbon Trust ("Subsidiaries") and every wholly owned subsidiary of such Subsidiaries. The term "subsidiary" has the meaning given to that term in section 1159 of the Companies Act 2006.

© Carbon Trust 2012  All rights reserved
June 2012

 

Cookies are small amounts of information which the Carbon Trust[3] may store on your computer after you register on our websites ("Site") to enable our server to collect certain information from your web browser. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies in themselves do not identify the individual user, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the Site during future visits (e.g. they may maintain a shopping basket for your publication orders and event bookings). It also allows the Carbon Trust to monitor website traffic, to identify you when you visit this Site, to personalise the content of the Site for you and to enable you to both carry out transactions and have access to information about your account.

Cookies themselves only record which areas of the Site have been visited by the computer in question, and for how long. Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track your online activity once you leave our Site. Cookies are read only by the server that placed them, and are unable to execute any code or virus.

For more details on the cookies used on the Carbon Trust website and how to change your cookie settings see our cookies page.

[3] The term "Carbon Trust" is hereinafter used to designate the Carbon Trust and every wholly owned subsidiary from time to time of the Carbon Trust ("Subsidiaries") and every wholly owned subsidiary of such Subsidiaries. The term "subsidiary" has the meaning given to that term in section 1159 of the Companies Act 2006. Reference to "we", "us" and "our" relates to the Carbon Trust.

© Carbon Trust 2012  All rights reserved
June 2012

 

Carbon Trust Terms of Reference